In case of a forgotten password simply click the “Log In” button, press the “Forgot your password?” and follow the instructions. If you still have a problem you can simply contact our Customer Support department by phone or email.
Yes. If your personal details has changed, you can log in to your account and update your details.
For more information please feel free to contact us.
For Live accounts we need the following documents to accept you as an individual client:
Front side: Your full name, first 6 digits, last 4 digits and the expiry date must be clearly visible.
Back side: Your signature must be clearly visible. For security reasons, please obscure the CVV code (3-digit code on the back of the card).
*You can either scan these document or take a picture of them with your mobile device and upload them.
It is not possible to change the base currency of your account, however you can open a new account at any time and then specify your preferred base currency.
No, you can’t. But you can register for an additional account.