F.A.Q

WHAT DO I DO IF I FORGOT MY PASSWORD?

In case of a forgotten password simply click the “Log In” button, press the “Forgot your password?” and follow the instructions. If you still have a problem you can simply contact our Customer Support department by phone or email.

CAN I EDIT MY PERSONAL DETAILS?

Yes. If your personal details has changed, you can log in to your account and update your details.
For more information please feel free to contact us.

DO I NEED TO PROVIDE ANY DOCUMENTATION WHEN OPENING AN ACCOUNT?

For Live accounts we need the following documents to accept you as an individual client:

  • Proof of Identification – A valid government issued ID, driver’s license or passport
  • Proof of Address – a Bank Statement or Utility Bill. Please ensure that it is not older than 6 months
  • Credit Card Verification – Only if you fund your account via this method (Must be the same card used for funding the account).

Front side: Your full name, first 6 digits, last 4 digits and the expiry date must be clearly visible.

Back side: Your signature must be clearly visible. For security reasons, please obscure the CVV code (3-digit code on the back of the card).

*You can either scan these document or take a picture of them with your mobile device and upload them.

CAN I CHANGE THE BASE CURRENCY OF MY ACCOUNT?

It is not possible to change the base currency of your account, however you can open a new account at any time and then specify your preferred base currency.

CAN I CHANGE MY ACCOUNT TYPE?

No, you can’t. But you can register for an additional account.